Policy Overview

At The Patchwork Parrot, we are committed to providing a transparent and ethical shopping experience. Our policies are designed to protect our community and ensure that every interaction reflects our values of integrity and care for the planet. Below you will find detailed information regarding our operational standards and customer commitments.

Terms and Conditions

Welcome to The Patchwork Parrot. By using our website and placing an order, you agree to the following terms and conditions. Please read them carefully.

1. About Us

The Patchwork Parrot is an online store offering ethically made, organic clothing, toys, and sustainable goods for babies and children.

2. Orders

All orders are subject to availability and acceptance.
Once an order is placed, you will receive an order confirmation email.
We reserve the right to cancel or refuse any order if necessary (for example, due to stock issues or pricing errors).
If your order is cancelled, you will receive a full refund.

3. Pricing & Payment

All prices are listed in GBP (£).
Prices may change at any time without notice.
Payment must be made in full at the time of purchase.
We accept secure payment methods through our website.

4. Shipping & Delivery

We aim to dispatch orders promptly; delivery times may vary depending on location.
Delivery costs are calculated at checkout.
We are not responsible for delays caused by postal services or circumstances beyond our control.

5. Returns & Refunds

Please refer to our Returns Policy for full details.

Returns are accepted within 21 days if items are unworn and in original packaging.
Customers are responsible for return postage costs.
Refunds are processed within 14 days of receiving returned items.
Original shipping costs are non-refundable.
Due to hygiene reasons, underwear, swimwear, and cloth nappies are non-returnable.

6. Product Information

We take care to ensure all product descriptions and images are accurate.
Colours may vary slightly due to screen settings.
As many of our items are handmade or natural, slight variations may occur.

7. Intellectual Property

All content on this website, including images, text, logos, and designs, is the property of The Patchwork Parrot and may not be used or reproduced without permission.

8. Liability

We are not liable for any indirect or consequential loss arising from the use of our website or products.
Nothing in these terms limits your legal rights under UK consumer law.

9. Privacy

Your privacy is important to us. Please refer to our Privacy Policy for details on how your information is collected and used.

10. Changes to These Terms

We reserve the right to update these Terms & Conditions at any time. Changes will be effective immediately upon posting on the website.

11. Contact Us

If you have any questions about these Terms & Conditions, please contact us at:
thepatchworkparrot@hotmail.com

Returns Policy

At The Patchwork Parrot, we hope you love your purchase. However, if you’re not completely satisfied, we’re here to help.

Returns Eligibility

We accept returns on items that are:

Unworn and unused
In their original condition
In original, resalable packaging

Returns must be requested within 21 days of purchase.

Non-Returnable Items

Due to hygiene reasons, we are unable to accept returns on:

Underwear
Swimwear
Cloth nappies

Return Postage

Customers are responsible for the cost of return postage. We recommend using a tracked service, as we cannot be held responsible for items lost in transit.

Refunds

Once your return has been received and inspected, we will process your refund within 14 days.

Refunds will be issued to your original payment method
A full refund for the item will be given, excluding original postage costs

Privacy Policy

At The Patchwork Parrot, your privacy matters to us. We’re committed to protecting your personal information and being transparent about how we use it.

This policy explains what we collect, how we use it, and your rights.

1. Who We Are

The Patchwork Parrot is an online store offering ethically made, organic clothing, toys, and sustainable goods for babies and children.

If you have any questions about this policy, you can contact us at:
thepatchworkparrot@hotmail.com

2. What Information We Collect

When you visit our website or place an order, we may collect:

Your name
Billing and delivery address
Email address
Phone number (if provided)
Payment details (processed securely via third-party providers—we do not store full payment details)
Information about how you use our website (via cookies)

3. How We Use Your Information

We use your information to:

Process and deliver your orders
Communicate with you about your order
Provide customer support
Improve our website and shopping experience
Send occasional updates or marketing emails (only if you’ve opted in)

We only use your data where we have a lawful basis to do so, such as fulfilling a contract (your order) or your consent.

4. Sharing Your Information

We only share your information when necessary, for example:

With payment providers to process transactions
With delivery companies to send your order
With trusted service providers who help run our website

We never sell or rent your personal data to third parties.

5. Cookies

Our website uses cookies to:

Help the site function properly
Understand how visitors use our site
Improve your browsing experience

You can control or disable cookies through your browser settings.

6. How We Keep Your Data Safe

We take appropriate security measures to protect your personal information and keep it secure.

7. How Long We Keep Your Data

We only keep your personal data for as long as necessary, including for legal, accounting, or reporting requirements.

8. Your Rights

Under UK data protection law, you have the right to:

Access the personal data we hold about you
Request correction of inaccurate data
Request deletion of your data
Object to or restrict how your data is used
Withdraw consent for marketing at any time

Policy Overview

Terms and Conditions

Welcome to The Patchwork Parrot. By using our website and placing an order, you agree to the following terms and conditions. Please read them carefully.

1. About Us

The Patchwork Parrot is an online store offering ethically made, organic clothing, toys, and sustainable goods for babies and children.

2. Orders

All orders are subject to availability and acceptance.

Once an order is placed, you will receive an order confirmation email.

We reserve the right to cancel or refuse any order if necessary (for example, due to stock issues or pricing errors).

If your order is cancelled, you will receive a full refund.

3. Pricing & Payment

All prices are listed in GBP (£).

Prices may change at any time without notice.

Payment must be made in full at the time of purchase.

We accept secure payment methods through our website.

4. Shipping & Delivery

We aim to dispatch orders promptly; delivery times may vary depending on location.

Delivery costs are calculated at checkout.

We are not responsible for delays caused by postal services or circumstances beyond our control.

5. Returns & Refunds

Please refer to our Returns Policy for full details.

Returns are accepted within 21 days if items are unworn and in original packaging.

Customers are responsible for return postage costs.

Refunds are processed within 14 days of receiving returned items.

Original shipping costs are non-refundable.

Due to hygiene reasons, underwear, swimwear, and cloth nappies are non-returnable.

6. Product Information

We take care to ensure all product descriptions and images are accurate.

Colours may vary slightly due to screen settings.

As many of our items are handmade or natural, slight variations may occur.

7. Intellectual Property

All content on this website, including images, text, logos, and designs, is the property of The Patchwork Parrot and may not be used or reproduced without permission.

8. Liability

We are not liable for any indirect or consequential loss arising from the use of our website or products.

Nothing in these terms limits your legal rights under UK consumer law.

9. Privacy

Your privacy is important to us. Please refer to our Privacy Policy for details on how your information is collected and used.

10. Changes to These Terms

We reserve the right to update these Terms & Conditions at any time. Changes will be effective immediately upon posting on the website.

11. Contact Us

If you have any questions about these Terms & Conditions, please contact us at: thepatchworkparrot@hotmail.com

Returns Policy

At The Patchwork Parrot, we hope you love your purchase. However, if you’re not completely satisfied, we’re here to help.

​

Returns Eligibility

Non-Returnable Items

Return Postage

Refunds

Privacy Policy

At The Patchwork Parrot, your privacy matters to us. We’re committed to protecting your personal information and being transparent about how we use it.

This policy explains what we collect, how we use it, and your rights.

​

1. Who We Are

The Patchwork Parrot is an online store offering ethically made, organic clothing, toys, and sustainable goods for babies and children.

If you have any questions about this policy, you can contact us at: thepatchworkparrot@hotmail.com

​

2. What Information We Collect

When you visit our website or place an order, we may collect:

Your name

Billing and delivery address

Email address

Phone number (if provided)

Payment details (processed securely via third-party providers—we do not store full payment details)

Information about how you use our website (via cookies)

​

3. How We Use Your Information

We use your information to:

Process and deliver your orders

Communicate with you about your order

Provide customer support

Improve our website and shopping experience

Send occasional updates or marketing emails (only if you’ve opted in)

We only use your data where we have a lawful basis to do so, such as fulfilling a contract (your order) or your consent.

​

4. Sharing Your Information

We only share your information when necessary, for example:

With payment providers to process transactions

With delivery companies to send your order

With trusted service providers who help run our website

We never sell or rent your personal data to third parties.

If you have any questions about these Terms & Conditions, please contact us at:
thepatchworkparrot@hotmail.com

If you have any questions about this policy, you can contact us at:
thepatchworkparrot@hotmail.com